1. Provider Details
1.1 Business Name: Bownial (trading name)
1.2 Legal Structure: Sole trader trading as Bownial
1.3 ABN: 23 952 613 885
1.4 Location: New South Wales, Australia
1.5 Privacy Contact Email:
[email protected]
2. Scope of This Policy
2.1 This Privacy Policy applies to:
a) visitors to our website(s) and digital properties
b) individuals who contact us or engage our services
c) users who interact with systems or websites we build or manage for clients where applicable.
2.2 Where Bownial configures or manages systems for clients (for example CRM platforms or automation systems), we may handle personal information as part of delivering those services.
2.3 In many cases, the client controls what personal information is collected and how it is used, and Bownial acts as a service provider or data processor on behalf of that client.
3. Personal Information We Collect
3.1 We may collect and hold personal information including, but not limited to:
a) name
b) email address
c) phone number
d) business name and job title
e) billing address and contact details
f) payment and transaction details (payment details may be processed by third-party payment providers rather than stored by us)
g) usernames, account identifiers, and credentials required for delivering services
h) information contained in communications with us (emails, messages, call notes)
i) website usage and technical data including IP address, device identifiers, browser type, pages viewed, timestamps, and approximate location derived from IP address
j) client-provided data processed within systems we configure or manage (such as CRM contact records, leads, pipeline data, notes, tags, and communication history).
3.2 We generally do not seek to collect sensitive information (as defined under the Privacy Act), such as health information.
3.3 Please do not provide sensitive information unless it is necessary and you have lawful authority to do so.
4. How We Collect Personal Information
4.1 We may collect personal information directly from you when you:
a) contact us by phone, email, or messaging platforms
b) submit information through website contact forms
c) complete onboarding forms or booking forms
d) sign up for our services.
4.2 We may also collect information through:
a) browsing or interacting with our website
b) third-party platforms used to deliver services
c) datasets uploaded by clients into systems we configure or manage.
5. Why We Collect, Hold, Use, and Disclose Personal Information
5.1 We collect, hold, use, and disclose personal information for purposes including:
a) providing and delivering our services (including websites, hosting, CRM configuration, automations, funnels, and reporting systems)
b) communicating with clients and prospective clients
c) managing accounts and access to systems
d) billing, invoicing, payment processing, and financial administration
e) maintaining service quality and performing troubleshooting or testing
f) protecting our business including fraud prevention and security monitoring
g) complying with legal obligations
h) sending marketing communications where users have opted in.
5.2 We may disclose personal information to:
a) contractors and service providers assisting in service delivery
b) technology platforms used to operate our services
c) professional advisers such as lawyers and accountants
d) government authorities where required by law.
5.3 Bownial does not sell personal information as part of its business model.
6. Cookies and Basic Analytics
6.1 Our website may use cookies and similar technologies to support website functionality and improve user experience.
6.2 Cookies may collect information including:
a) browser and device information
b) IP address
c) pages visited
d) time spent on the website.
6.3 Cookies help us understand how visitors use our website and assist with improving performance and functionality.
6.4 Users may disable cookies in their browser settings; however, doing so may affect website functionality.
7. Third-Party Platforms and Overseas Disclosures
7.1 Bownial may use third-party platforms to deliver services, including but not limited to:
a) CRM platforms such as GoHighLevel
b) hosting providers
c) domain registrars
d) analytics tools
e) payment processors
f) marketing platforms
g) email and SMS service providers.
7.2 These providers may process or store personal information as necessary for service delivery.
7.3 Some providers may store or process information outside Australia, including but not limited to the United States and other jurisdictions.
7.4 It may not always be practicable to list every country involved because service providers may change over time.
7.5 By using our services or providing information to us, you acknowledge that overseas disclosure may occur.
8. Marketing Communications
8.1 Bownial may send marketing communications only where an individual has opted in to receive them.
8.2 Marketing communications may include updates, insights, or promotional material related to our services.
8.3 You may opt out of marketing communications at any time by:
a) using the unsubscribe link in the message
b) contacting us via the privacy email listed in this policy.
9. How We Hold and Protect Personal Information
9.1 Bownial takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
9.2 Security measures may include:
a) restricted access controls
b) password management practices
c) use of reputable technology platforms
d) limiting access to personal information to authorised individuals.
9.3 No internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
10. Data Retention and Deletion
10.1 Bownial retains personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.
10.2 Personal information may also be retained where required for:
a) legal obligations
b) accounting purposes
c) dispute resolution.
10.3 When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where practicable.
11. Accessing and Correcting Personal Information
11.1 Individuals may request:
a) access to personal information held by Bownial
b) correction of personal information that is inaccurate, outdated, incomplete, or misleading.
11.2 Requests should be submitted via email to:
[email protected]
11.3 We may request proof of identity before processing such requests.
12. Privacy Complaints
12.1 If you believe we have mishandled personal information or breached this Privacy Policy, you may submit a complaint by contacting us via email.
12.2 Complaints should include:
a) your name and contact details
b) a description of the issue
c) relevant supporting information.
12.3 We will acknowledge and respond to complaints within a reasonable timeframe.
12.4 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Children’s Privacy
13.1 Bownial’s services and website are not intended for individuals under the age of 18.
13.2 We do not knowingly collect personal information from individuals under 18.
14. Portfolio and Business Use
14.1 Bownial may use non-sensitive information relating to completed projects for portfolio, marketing, or demonstration purposes.
14.2 Sensitive personal information will not be sold or disclosed for unrelated commercial purposes.
15. Changes to This Privacy Policy
15.1 Bownial may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements.
15.2 Updated versions will be published on our website and the Last Updated date will be revised accordingly.
16. Governing Law
16.1 This Privacy Policy is governed by the laws of New South Wales, Australia, and relevant Commonwealth legislation including the Privacy Act 1988 (Cth).